How New Systems Impact A Business’ Balance

Dean Benson
3 min readAug 27, 2023


In the ever-changing world of business, change is the only constant. Introducing new systems or technologies can have a huge impact, often throwing off the delicate equilibrium that organizations work hard to maintain. However, these disruptions can also pave the way for enhanced efficiency, growth, and long-term success. In this post, we’ll explore how a new system can initially upset the balance of a business, with the promise of regaining stability and even greater benefits over time.

The Shock of Change

Implementing a new system, whether it’s a software platform, operational process, new procedures, or technological infrastructure, can be compared to shaking the foundation of a building. The familiar routines and workflows that employees are accustomed to suddenly shift, leading to confusion, resistance, and a drop in productivity. It’s not uncommon for initial setbacks to occur as employees grapple with learning curves and adapt to the new way of doing things.

Short-Term Disruptions

During the early stages of system implementation, short-term disruptions are almost inevitable. Tasks that once seemed effortless may take longer, leading to potential delays in project timelines or customer service responses. This can be very frustrating, especially for employees striving to meet their goals and for customers who are accustomed to a certain level of service.

Investing in Learning and Adaptation

One of the key components of successfully managing this disruption is investing in learning and adaptation. Not to mention a great deal of patience on the part of management, ownership, employees, and most of all customers. Companies that provide comprehensive training and support to their employees during the transition often find that the learning curve is shorter and that employees are better equipped to handle challenges. Encouraging and even forcing open communication and addressing concerns quickly and clearly can foster a more positive attitude toward the changes, ultimately accelerating the recovery process.

The Path to Recovery and Growth

As time goes on, the initial disruptions and unfamiliarity will begin to fade. Employees become more proficient with the new systems, and the organization hopefully, starts reaping the benefits of increased efficiency, accuracy, or scalability. This is the phase where the balance of the business starts to shift back, and the investment made in the new system begins to pay off.

Long-Term Gains

The true measure of success lies in those long-term gains. A new system often provides opportunities for the business to innovate, expand its offerings, and reach new markets. As the organization fully integrates the new system into its operations, the improved processes can lead to reduced costs, faster turnaround times, and better decision-making through better, more logical data-driven insights.

So, In Conclusion…

While the new system can initially disrupt balance, this disruption is not an end in itself. Rather, it’s a pivotal phase that, when managed well, can pave the way for long-term growth and success. By acknowledging the challenges, investing in employee training, and embracing adaptability, businesses can transition from initial disruption to regained equilibrium, ultimately achieving a stronger position in the market. The journey may be challenging, but the rewards are well worth the effort.

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Dean Benson

Long time married, 2 daughters, (I don't scare easily) On Air Personality for Middays the "Only Classic Rock Channel" as "The Dean of Rock & Roll"